Contact
We read every message. Include enough detail so we can help on the first reply.
Please include:
- the email on your account
- whether you are a student or tutor
- a booking ID if the issue is about a lesson or payment
- screenshots only if they do not show card numbers or secrets
What we can help with
- booking, cancellation and refund questions
- tutor verification and profile publishing
- payout and Stripe Connect onboarding issues
- privacy requests (access, correction, erasure)
- reporting safety or policy concerns
Response times
We aim to reply within two business days. Payment disputes may take longer if we need to check Stripe or bank timing.